The challenge
Bacon by the box deliver UK produce to expats living in France, they approached us in 2017 looking for a better way to process and fulfill customer orders, as almost all their processes were paper
based.
Customers completed complex order forms which when received by the BBTB team were manually written onto a paper spreadsheet. This way of working was time consuming, prone to numerous human errors and inefficient for an ambitious business.
The solution
Mind Yer Website created a bespoke ‘single order automation’ web app and built a bespoke website with a customer first ecommerce experience. Customers could now see product imagery, price, weight and total
cost.
Turnover significantly increased and every order received was instantly generated into a spreadsheet with zero human errors. Since improving their customer’s experience and automating their ordering process, BBTB are one of our most
loyal clients and we’ve revolutionised their entire order and delivery process.
Additional bespoke web apps we’ve developed for range from auto generating manifests that enable the team to pre-plan logistics, to creating a delivery map tool which plans the best delivery route to customers for drivers and sends
the details to their phone.
The results
“Mind Yer Website built a bespoke ordering system which is completely
tailored towards how our business runs. We are now able to accept
and process more orders which allowed our business to expand. On
average, our bespoke web apps save BBTB over 700 hours every year!”
JOSH TURNER, CEO, BACON BY THE BOX
